They then wanted me to reach out to the parts department. To which I had to keep replying that I've never received anything and the machine still leaks. They then sent an email essentially accusing me to having received the part. Immediately after that (of course) Sears contacts me about trying to resolve the issue. I finally had to reach out to my bank to have them credit my account because I never received the service. However kept saying that she'll "raise" the refund request. After the third time I asked the direct question of, "Is my order cancelled", she wrote yes. However the customer service rep, via online chat, kept trying to go around in circles and never answer my question about cancelling the service and refunding my money. On August 2nd, I reached out to Sears to cancel this order and refund the $300 deposit I made.
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